shipping & returns
We use the United States Postal Service as our shipping provider because it allows us to offer competitive pricing and excellent service. Once you finalize your purchase, you will receive a prompt email confirmation of your order. Your tracking number will also be provided via email upon shipment of your order.
Please keep in mind that although most orders ship on the same or following day, it may take up to 72 hours for us to process and ship your order (depending on seasonal busy-ness).
It’s very important to us that you are completely happy with any purchase you make from Third Eye Pinecones. We feel incredibly blessed to be able to create and sell products that we love, and we aim to share that passion with our customers.
Because of this commitment, we have a solid "No-Questions-Asked" 14-day return policy (minus shipping) on all of our products. Simply email our staff notifying us of your choice, and send your return package to the address listed below:
Third Eye Pinecones
230 Old Graham Hill Rd
Santa Cruz, CA 95060
Please include a note with the reason for your return, as well as your name, address, email, phone number and we will process your refund as soon as we have received and inspected your product.
Should you wish to "cancel" a recently placed order, please send us an immediate email, and we will happily stop your order as long as it has not yet shipped."